Refund policy

At Stufforium, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we’ll help resolve the issue.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product.
• You received a wrong or different product from what you ordered.
• Your order is missing an item.
• The product received is significantly different from its description.

Return requests must be submitted within 7 days of delivery.

To be eligible, the product should be unused and, where applicable, in its original packaging with tags and accessories intact.

2. Non-Returnable Products

Returns may not be accepted for:

• Products that have been used, washed, damaged, or altered by the customer.
• Products damaged due to improper handling after delivery.
• Products without their original packaging, tags, or accessories, where applicable.
• Products returned after the 7-day return period.

3. How to Request a Return

To request a return, contact us with:

• Order number
• Name used for the order
• Reason for return
• Clear photos/videos of the product and packaging

Contact Us

Email: stufforium@gmail.com
WhatsApp: +91 8590540755
Instagram: @officialstufforium

We may request photographs or a short video to verify the issue before approving a return or replacement.

4. Refunds

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, where applicable. Depending on your bank or payment provider, it may take additional business days for the amount to appear in your account.

For Cash on Delivery (COD) orders, we may request valid bank/UPI details to process an approved refund.

5. Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery and provide clear photos/videos.

After verification, we may offer:

• A replacement product, or
• A refund, depending on the circumstances and product availability.

6. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or missing an item, Stufforium may arrange or cover the applicable return shipping.

For other return requests, return shipping may be the customer's responsibility, subject to product eligibility.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order. Once an order has been shipped or dispatched, cancellation may no longer be possible.

8. Contact Information

Stufforium
🌐 Website: stafforium.in
📧 Email: stufforium@gmail.com
📱 WhatsApp: +91 8590540755
📸 Instagram: @officialstufforium

Stufforium reserves the right to verify return requests and reject requests that do not meet the conditions of this policy.